Shipping Information

Standard drop-off to the first dry spot in your house, only available on purchases above $499. Please keep in mind that furniture will be left boxed/unopened and would have to be signed for. Customers are responsible to inspect the items before accepting delivery. Out-of-state deliveries are done through a third part delivery service. If the address is of an apartment building , the furniture will be dropped off on the main level/floor of the building.

Platinum White Glove Delivery

We offer Platinum White Glove delivery for a flat fee. Platinum white glove delivery includes unpackaging of the items, removal of trash and placement and installation of items in the room of your choice. Our professional delivery crew will inspect the furniture to make sure of any damages/defects before having you sign for it. White Glove in-home delivery and set up is available in Maryland, Virginia, Pennsylvania, and the greater Washington DC metropolitan area.

Furniture Pick Up

Furniture maybe picked up at our warehouse or showroom. Please be aware that some furniture will require assembly. Please inspect your furniture at the time of pickup. Assistance will be offered in loading your furniture in the vehicle, but it will be your responsibility to secure it. Z & R Furniture will not be responsible for any damages once the furniture leaves the warehouse.

All merchandise must be paid for prior to delivery.

Delivery department will confirm a date and time for delivery with a phone call at least 24 hours ahead. A 3-hour time window will be provided.

MEASURE! Please make sure that the furniture you purchased will fit through the doorways, especially large sofas. A 25% Re-stocking fees will be assessed to any items that are not able to fit. The remaining of the balance on the purchase will be available as a store credit only (excluding the delivery fee)!

Please make sure the walkways are clear of any debris/snow.

We do not haul away the existing furniture. Please have the room cleared of any existing furniture before delivery.

If you have any issues with your delivery, please call us at 703-832-4157 or email us sales@xyz.com.

In case of any damages/defects, please notify customer service within 24 – 48 hours of delivery.

Follow these steps for damages:

- Take pictures immediately after the delivery.

- Add notes on the delivery slip as to what was damaged & how, if known.

The manufacture has the right to fix damaged product within a reasonable time frame prior to any cancellation of orders. If a customer wishes to cancel the order, a 25% restocking fee will apply as well as any shipping charges.

Any damaged or unfulfilled purchase request must be received from the customer within 7 days from the date of delivery.