The Chrystie - Performance Velvet Flannel Chair
🗓️ Order Today and Get it by 21th Jan.
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Standard Threshold Delivery
Standard drop-off to the first dry spot in your house, only available on purchases above $499. Please keep in mind that furniture will be left boxed/unopened and would have to be signed for. Customers are responsible to inspect the items before accepting delivery. Out-of-state deliveries are done through a third part delivery service. If the address is of an apartment building , the furniture will be dropped off on the main level/floor of the building.
Platinum White Glove Delivery
We offer Platinum White Glove delivery for a flat fee. Platinum white glove delivery includes unpackaging of the items, removal of trash and placement and installation of items in the room of your choice. Our professional delivery crew will inspect the furniture to make sure of any damages/defects before having you sign for it. White Glove in-home delivery and set up is available in Maryland, Virginia, Pennsylvania, and the greater Washington DC metropolitan area.
Furniture Pick Up
Furniture maybe picked up at our warehouse or showroom. Please be aware that some furniture will require assembly. Please inspect your furniture at the time of pickup. Assistance will be offered in loading your furniture in the vehicle, but it will be your responsibility to secure it. Z & R Furniture will not be responsible for any damages once the furniture leaves the warehouse.
Delivery Policies
All merchandise must be paid for prior to delivery.
Delivery department will confirm a date and time for delivery with a phone call at least 24 hours ahead. A 3-hour time window will be provided.
How to Prepare for Your Furniture Delivery
MEASURE! Please make sure that the furniture you purchased will fit through the doorways, especially large sofas. A 25% Re-stocking fees will be assessed to any items that are not able to fit. The remaining of the balance on the purchase will be available as a store credit only (excluding the delivery fee)!
Please make sure the walkways are clear of any debris/snow.
We do not haul away the existing furniture. Please have the room cleared of any existing furniture before delivery.
If you have any issues with your delivery, please call us at 703-832-4157 or email us sales@xyz.com.
Damages
In case of any damages/defects, please notify customer service within 24 – 48 hours of delivery.
Follow these steps for damages:
- Take pictures immediately after the delivery.
- Add notes on the delivery slip as to what was damaged & how, if known.
The manufacture has the right to fix damaged product within a reasonable time frame prior to any cancellation of orders. If a customer wishes to cancel the order, a 25% restocking fee will apply as well as any shipping charges.
Any damaged or unfulfilled purchase request must be received from the customer within 7 days from the date of delivery.
Our return policy
Exceptions
Accessories and Decor
Accessory cancellations are accepted within 48 hours of purchase, before the item ships. After that time cancellations are not available and our 14-day return policy applies. Please note: Wallpapers are final sale and cannot be returned.Mattress Returns
Our Mattresses come with a 90 day trial period starting at the date of delivery. If you decide the mattress is not right for you, please contact us to initiate the return process, which includes a full refund. We will work with you to arrange a return pick up through a local charity or recycling partner.Clearance Items
Clearance items are final sale and are not eligible for returns, except for items arriving damaged and documented by the carrier. Clearance items are not eligible for warranty claims unless reports of defects are submitted within 14 days of delivery. Cosmetic damage is not covered.Damaged Items
XYZ is proud of our quality and craftsmanship. In the rare event that your item arrives damaged or defective, please contact us upon receipt, and we’ll make things right.Promotions
In the event that you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order (commonly called a Buy More, Save More Sale), and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change. Limited edition collections/product/fabrics are not eligible for promotional discount.Wooden Furniture
- Cleaning: Dust regularly with a soft, dry cloth. For deeper cleaning, use a damp cloth followed by a dry one. Avoid using harsh chemicals or abrasive cleaners.
- Polishing: Apply furniture polish or wax every 6-12 months to maintain the finish. Follow the manufacturer’s instructions.
- Protection: Use coasters, placemats, and felt pads to prevent scratches and stains. Keep furniture out of direct sunlight to avoid fading and warping.
- Repair: For minor scratches, use a wood touch-up pen or furniture repair kit. For significant damage, consult a professional.
2. Leather Furniture
- Cleaning: Wipe with a dry or slightly damp cloth. For stubborn stains, use a leather cleaner recommended by the manufacturer.
- Conditioning: Apply a leather conditioner every 3-6 months to keep the leather supple and prevent cracking.
- Protection: Keep leather away from direct sunlight and heat sources. Use a protective spray if recommended.
- Repair: For scratches or tears, use a leather repair kit or consult a professional upholsterer.
3. Upholstered Furniture
- Cleaning: Vacuum regularly to remove dust and debris. Spot clean stains with a mild upholstery cleaner. Check the care tag for specific cleaning instructions.
- Protection: Use slipcovers or fabric protectors to shield from spills and wear. Rotate cushions periodically to ensure even wear.
- Professional Care: Have upholstery professionally cleaned every 1-2 years or as needed.
Sustainable Excellence
Innovative Design
Ethical Craftsmanship
Future of Furniture
Our Exclusive Furniture Collections
Stylish, Sustainable, and Functional Pieces ｜ Show Our More Collections
Timeless Quality for Lasting Elegance
Our furniture is crafted with the highest standards of quality in mind. We use premium materials and rigorous manufacturing processes to ensure each piece is durable and long-lasting. Every detail is carefully considered to provide you with exceptional value and longevity.
Unmatched Comfort for Daily Life
Experience unparalleled comfort with our thoughtfully designed furniture. We prioritize ergonomic features and luxurious materials to create pieces that are as comfortable as they are stylish. Whether you're lounging or working, our furniture ensures maximum relaxation and support.
FAQ
For More FAQ's visit our FAQ PageOur furniture is crafted from high-quality materials, including solid wood, metal, glass, and durable fabrics. Each piece is designed to provide both beauty and longevity.
To maintain the beauty of your furniture, we recommend regular dusting with a soft cloth, avoiding direct sunlight, and using coasters or placemats to protect surfaces. For specific care instructions, please refer to the care guide included with your purchase.
We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please refer to our return policy page for more details.
Delivery times vary based on the item and your location. In-stock items typically ship within 3-5 business days, while custom or special-order items may take longer. We will provide an estimated delivery date at the time of purchase.
We are committed to sustainability and environmentally friendly practices. Many of our products are made from sustainable materials, and we strive to minimize our environmental footprint through eco-friendly manufacturing processes. Look for the eco-friendly icon on our product pages for more information.